Our contact details
Name: Martin Howitt, Data Protection Officer
Address: ThinqTanq, Fairbairn House, Higher Lane, Plymouth PL1 2AN
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Website user statistics
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- When you contact us to enquire about one of the services we provide
- When you sign up to our mailing list.
We also receive personal information indirectly, from the following sources in the following scenarios:
- We obtain statistics from the usage of our website, and also from the social media channels we use to promote and engage people in our work.
We use the information that you have given us in order to
- improve the communications and marketing of our services
- respond to your enquiries and/or deliver services to you.
We do not share this information with any other organisations or individuals without first seeking your consent.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
How we store your personal information
Your information is securely stored in our cloud-based contact database. Due to the nature of your contact information, this is also held in our email systems.
We keep contact information and website statistics for up to 3 years after we have stopped actively using them. We will then dispose of your information by deleting it from this database.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk